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RDK Consulting
,
Theale, Berkshire
2nd Line Support Technician - Linux, Terminal Services, Citrix, VMware
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
2nd Line Support Technician - Linux, Terminal Services, Citrix, VMware An established software and hardware company in the Endpoint Management arena is recruiting for two 2nd line Support Technicians as part of the expansion of their UK operations. Experience in support within Linux operating systems is essential. The position requires daily customer, business partner and internal team interaction. You will keep track of customer cases in the helpdesk program and utilise this system to delegate, engage your peers and maintain a high-level of customer satisfaction in managing support issues. Requirements: • Knowledge of Linux and Windows operating systems • Experience in Terminal Services, Citrix or VMware View environments • Knowledge of networking concepts, including TCP/IP, DHCP, DNS, etc. • Thin client experience a plus • A team player who is influential and builds good working relationships across all levels • Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management Responsibilities: • Be part of a team of engineers providing support to customers and partners • Use of remote tools to assist customers in troubleshooting problems • Provide technical best practices for partners and customers • Work through technical issues at an operating system level • Build and maintain customer and partner rapport • Manage technical issues, solutions and sales opportunity progress by creating cases within the company helpdesk system • Manage case escalation to maintain forward movement on customer issues • Ensure clear, professional communication between the teams and the customer • Create and maintain self-help documents • Continue education by attending training sessions and reading technical documentation You will be working with an experienced, motivated team willing to share their knowledge to help you expand your skillset and succeed in reaching your goals. A basic salary in the region of £28-38k is available dependent on experience. Some travel throughout the year for industry tradeshows or training will be required. Excellent opportunity, please apply for a prompt response.