2nd Line Service Desk Engineer - up to GBP28 k - Manchester

Nigel Frank International ,
Manchester, Greater Manchester
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Job Description

2nd Line Service Desk Engineer - 28 k - Manchester Work for a first-class Managed Technology services company. The company has a transparent "work hard play hard" culture encouraging employee support and help when needed. Our 2nd Line Responsibilities - * Providing 2nd line technical support within the Microsoft operating system. * Telephone handling and resolving technical support tickets on a busy Service Desk. Technical Experience - * O365 * Exchange * Vmware - demonstrate they have an understanding of a virtual environment, of the storage required and how everything links together, show that they're able to troubleshoot issues in a virtual environment, monitor and create VM's. * AD * DNS Records * DHCP * WAN * Switching and routing * Networking Role Benefits - * Annual Bonus (subject to performance) * Private Medical * Group Pension * Life Insurance * Rewards scheme for top performers Additional Details - Operating a shift pattern from 07:30 to 20:00 Monday to Friday. A requirement of this role is to participate in being on-call out of UK Service Desk hours. This comes with a standard on-call payment for each on-call shift, plus overtime for hours worked, and is scheduled as part of a weekly on-call rota. A reward scheme is currently in operation to reward positive feedback through customer survey's following ticket completion. If you are interested in the role please for your CV to k.ferguson@nigelfrank.com Apply Now

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