2nd Line IT Support Engineer - London & Kent

Post My Job Ltd ,
Wrotham, Kent
More Details
Job Type: Full-time

Overview

Operating for over 20 years, Our client is a leading provider of proactive IT support and managed services. They support organisations across London and the South East, along with their satellite locations based across the wider UK and internationally. They’re renowned for their excellent customer service and helpful nature. They nurture and maintain long-standing professional relationships with their customers and have earned over 200 five star reviews for their service. The company is a successful and growing Managed Service Provider. A core requirement of an MSP is to remain at the forefront of technology which naturally presents staff with new challenges and opportunities. Successful delivery of emerging technology means ample training, development and qualifications through on-the-job learning and courses. This provides their staff with plenty of opportunities to take on new challenges, roles and responsibilities. In turn, they assist their employees to develop new skills and gain qualifications through training and courses. While professional in their approach, they maintain a supportive and friendly culture. They recognise the skills, experience and characteristics of each individual. Representative of how they value their staff and the importance they place on maintaining a healthy work/life balance, they offer enhanced holiday entitlement from the start, with automatic increases to 6 extra days (terms applied). There’s also the Perks system giving daily offers, freebies and a special gift on your birthday. About the role They're looking for 2nd line IT support engineers to be based at either their Kent HQ (in Wrotham, near to M20/M26) or Central London office (near St. Pauls). Their engineers manage every aspect of customer relations at both the granular and strategic levels. The right person will be presented with a challenging, dynamic role, delivering support and high-quality IT services to our rapidly expanding customer base. There is an approximate 50/50 split of time in and out of the office (jobs will be based on your location). You will be given responsibility for projects where you’ll be expected to manage every technical aspect whilst maintaining communications with the customer. The role also includes elements of consultancy and providing recommendations to customers about the future improvement of their IT systems (the sales and marketing departments are on hand to assist you with this). There’s no glass ceiling at the company. The speed of your progression is determined by you. Take the role here and leave the blinkers at home. Knowledge and hard work deliver real results. Whether it’s general support, infrastructure solutions, customer-focused improvements or anything in between, there’s an opportunity for career growth and genuine personal development if you can step up to meet the challenge. Key Skills & Background The successful candidate will be expected to demonstrate the following: Practical experience in fault finding (adept at applying relevant experience and logic to solve problems) Windows Server support (Domain concepts, Active Directory, NTFS permissions, daily administrative tasks) Windows Desktop support (In-depth knowledge of the O/S and then leveraging on that knowledge to assist in logically diagnosing a problem) A good understanding of Firewalling principles Remote working (RRAS, VPN, RDP) User support (account creation, password changes, NTFS permissions) Office 365 administration (Mailbox creation, distribution groups, mailbox management, Azure AD, supporting common applications like Teams, One Drive and Office) Peripheral support (printers, mobiles, tablets) Excellent communications skills (specifically oral, literacy & numeracy) High standards of customer service and a personable nature Experience supporting virtualisation technologies would be advantageous (VMware & Hyper-V) Further details Salary: Depending on?qualifications & skill sets Start?date: Immediate Full time: Permanent?Contract of Employment Hours: London: 9:00am to?5:00pm (Mon to Fri) Kent: The office operates in shift patterns -?6am to?2:30pm; 8:45am to?5:15pm; 1:00pm to?9:30pm (Mon to Fri). On a roster basis, there is an out of hours’ service between?9:00pm and?6:00am Monday to Friday and 24 hours on Saturday, Sunday or a Bank Holiday. You will need to be available for work on a minimum of 8 Saturdays per annum. For overtime worked, you may receive payment or time off in lieu at the Directors’?discretion. Holiday Entitlement: 32 days,?rising to 38 days subject to terms after 3 years’ continuous service (including 8 Bank?Holidays) Contractual Sick Pay: Commencing?after 6 months of continuous employment (terms applied) Expenses: Travel expenses for site visits Experience:? At least 2 years of commercial experience in a 2nd?line role Qualifications: Recognised accreditations (CompTIA,?MCSA, MCSE, MCP’s, Apple) would be?advantageous To apply, please submit a CV detailing your relevant experience.

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