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Post Recruitment Ltd
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Harrogate, North Yorkshire
Customer Experience Advisor
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Customer Experience Advisor Monday - Friday 8.30am - 5.00pm £20,000-£22,000 Per Annum My client is looking to recruit within an already flourishing team, but due to client demands they require a Customer Experience Advisor to join the team. The ideal candidate will have proven customer service experience as well as being able to develop the existing customer relationships. Your role is to deliver an exceptional and consistent quality service and experience for valued customers. Your responsibility is to demonstrate customer service excellence by advising efficiently and effectively to all customer’s enquiries and taking pride in delivering exceptional customer care and satisfaction. Requirements for the role: · Computer Literate - Word (some Excel), Microsoft Outlook · Accurate typing skills · Knowledge of eBay/Amazon - Training will be given · Excellent customer service skills · Experience of retail sales - preferably telesales. Main responsibilities · Deliver outstanding customer experience through incoming and outgoing telephone calls, chat and email enquiries · Identify and resolve customer queries regarding products, service or delivery in line with my client’s policies and go the extra mile for customers. · Processing new orders, replacements and issue refunds · Accurately record notes on details of enquiries, comments and complaints and of action taken, in a concise manner. Offer expert advice and satisfy the customer promptly. · Prepare quotes - provide pricing and delivery information and follow up on quotes to complete the sale in a timely manner. · Manage and be accountable for all company and product reviews · PayPal; monitor customer discrepancies and ensure all failed payments/refunds are dealt with on a daily basis · Monitor duplicate orders and merge duplicate accounts on a daily basis · Manage and organise own workflow to meet customer timeframes and own workload and responsibilities. · Communicate and coordinate with internal departments and external partners (such as warehouse, couriers) to resolve customer queries, make requests, etc. · Account management of specifically allocated areas of the business where appropriate. SKILLS & EXPERIENCE : (Particular abilities essential for the post) · Experience working with and dealing with customers · Process oriented · Excellent attention to detail · Good IT skills · Organised and methodical with excellent administrative skills · Willingness to learn new skills · Good team player · Personable This role would suit someone who is hardworking, enthusiastic and accurate and who is able to work closely with other team members. The need to develop an all-round good knowledge of all services provided in the company is essential. If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details