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Agricultural and Farming Jobs
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Harrogate, North Yorkshire
Customer Services Manager
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Salary: £25,000 per annum |
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Overview
Customer Services Manager - Harrogate Our client requires a Full Time Customer Services Manager located in Harrogate. The Role: The Customer Services Manager will be responsible for managing a team of staff, handling enquiries for group customers, farmers and processors, and colleagues and the wider industry. The role will be covering general customer services calls, information requests, complaints, invoicing and billing queries, ordering animal identification tags, processing orders for a range of NMR products, Outbound Marketing calls; promoting group services and general administration tasks. The Customer Services Manager will be responsible for all aspects of staff development, training and performance management, as well as ensuring appropriate staff/skill sets are available at all open times. Enquiries will be via all media channels, telephone, email or written. The Customer Services Manager is responsible to ensure the highest professional customer service is always provided. All details of the customer conversations will be logged on the company CRM system to maintain an accurate account of what has been agreed and copying colleagues for actions required. The Customer Services Manager will need to have a hands-on approach and is expected to develop a high level of knowledge on all products supported by the Customer Services team, to both support staff as well as commit approximately 50% of time handling customer calls personally. Essential Key Skills: Leadership skills. Good written and verbal communication. An ability to network and communicate with a wide range of staff and customers A wide knowledge of the dairy industry High level knowledge of company Products and Services. Empathy, patience and mental agility to manage, mentor and train others. High level of interpersonal people skills. Able to work in a fastpaced environment. Process driven. Be well organised. Key Responsibilities: To carry out the tasks and responsibilities of the Customer Services Operator across all disciplines. To manage the team, including performance management, provide leadership to staff, mentoring of colleagues. To ensure customer support is of the highest standard, and to lead by example. To ensure all calls are logged on CRM and report on trends, when requested. To develop new WPs for Customer Services as required, for existing and new services. Production of performance reports against KPI’s. To implement methods and procedures to improve the teams performance. Working for us: Working for us is so much more than just a job The company and its staff are dedicated to providing the highest quality recording, testing, health and fertility services & products for cows, supporting farmers and the farming industry to make profitable production possible. We offer a wide range of career opportunities, particularly to those who are attracted to the ever-changing and modernising farming industry. Our teams are dedicated in providing high levels of value and customer service to the industry. We do this by both retaining our existing experienced staff and by attracting and developing the next generation of farm services staff. As an employer, we are committed to providing opportunities to: Maximise your potential contribution to the business Be involved at every level within the business Undertake personal and professional development Consistently receive a good employee experience And without doubt, you’ll be part of a caring, welcoming and friendly team, who have the ability to make a real difference. What we can offer you: Salary available upon request Contributory company pension scheme Share Incentive Plan 25 days Annual Leave Ongoing training and development offered throughout your career with the company If you would like to apply for this position, please forward your CV and Covering Letter. Closing date for receipt of applications is 3rd April 2020. This job was originally posted as www.totaljobs.com/job/89874740