Telephony Data Gathering Analyst - Glasgow

Telephony Data Gathering Analyst Location: Glasgow Contract Duration: 12 Months Role Purpose This role will assist the Analyst Support role in gathering the necessary information in order for cases to be completed in a timely manner to expected business timeframes. You will interact with customers via both receiving inbound calls and making outbound chaser calls. The role will involve accurately capturing customer details and performing validation and security checks as required. Essential Experience Experience of working in a customer service/operational environment Outbound and inbound call experience Working knowledge of MS office- Excel, Word and Outlook Good administrative ability and accuracy in capturing customer information Articulate in both written and verbal communication knowledge and Understanding of KYC CDD/ EDD Must be fluent in both English and Dutch - written and spoken Deliverables Conducting inbound and outbound 'first contact’ calls with customers Accurate data entry and processing All calls/tasks handled in line with agreed SLA Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required Ensure Information Security risks are effectively managed in line with client expectations and work extensively with KPMG internal information risk and ITS teams to apply appropriate standards. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested Ensure quality is embedded within the work Develop strong knowledge of processes Desirable Experience Experience of working in a financial environment Proven experience of working with multiple systems Working successfully in a target driven environment