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Leek United Building Society
,
Leek, Staffordshire
Branch Manager
Overview
Leek United is a highly admired financial services provider, independent, strong and deeply committed to its mutual status. It is our mission to excel in meeting the financial needs of our members by providing high quality competitive products but, more importantly, by providing exceptional customer service and our Branch Network is essential to this success. An opportunity has now arisen for a full time Branch Manager based at our Leek, Derby Street branch. Hours of work would be: Monday to Friday - 9.00am – 5.00pm, plus Saturday 9.00am – 12.15pm (worked to a rota) Our Derby Street Branch is our ‘flagship’ branch and has been earmarked for refurbishment in line with the ambitions of the Society’s corporate plan , as we strive to develop our branches into ‘advice centres’ where customers have an increased need for face to face advice and guidance. The successful candidate will lead and drive the branch, interacting with customers directly, coaching their team daily ensuring that our customers experience exceeds their expectations and their needs are identified in a timely manner. You will be experienced in recruiting, developing, leading and motivating colleagues, focused upon promoting our products and services, ensuring that all branch objectives are achieved in support of the delivery of the Society’s Corporate Plan. You will have experience of embedding a risk culture, ensuring all staff understand the risks relevant to their role and how these risks are mitigated by the Society’s policy and procedures. Ensuring the branch meets all its regulatory requirements, including adherence to the FCA’s Code of Conduct is a core part of this role. You will have previous line management experience and evidence of leading teams that develop customer relationships in a face to face environment. A good level of numeracy and literacy is essential. The salary for this role is competitive Closing Date 9th March 2020.