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Red Recruitment
,
Newport, Gwent
Complaints Executive
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Job Type: Full-time |
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Salary: £20,500 per annum |
Overview
Do you have a desire for being a Complaints Executive and delivering exceptional Customer Service? Or are you looking for a new challenge that offers progression within a fast paced Call Centre? If so I may have the opportunity for you. We are recruiting a number of Complaints Executive positions, located in Newport, for an exciting client that is at the forefront of Financial Services. Looking for resilient individuals who are confident in providing solutions and going above and beyond for your customer. Salary: £20,500 per annum Location: Newport Hours of work: Monday - Friday, 9am - 5pm Start date: Monday 13th April 2020 Complaints Executive Requirements: To process all customer complaints in line with the departmental regulatory guidelines Impartial determination of the relevant facts applicable to specific complaints allocated Undertake control activities to ensure customer requests are processed accurately within agreed SLAs Maintain and update the Complaints System to ensure accurate recording of complaint details at all times Manage caseload and prioritise to meet customer needs, business obligations and regulatory requirements Investigate the RCA of each complaint and take relevant actions to ensure there is no repeated of the cause Ensure a high level of customer service to all customers, both internal and external in line with legal/statutory requirements Communicate with existing and potential customers through multiple channels Complaints Executive key skills: Previous escalated complaints experience is essential Excellent communication skills both written and verbal Excellent record keeping with accuracy and attention to detail paramount Strong computer skills Knowledge of MS Word and MS Outlook (word processing and email platforms) Positive attitude and approach Experience working within Financial Services, FCA regulations, Anti-Money Laundering rules, ISA rules, Data Protection or Treating Customers Fairly Complaints Executive benefits: Local bus links are accessible, with nearby off-street parking for just £3 per day On-site canteen serving subsidised hot meals Great location in Newport 24 days holiday, rising to 27 after a certain length of service bank holidays Contributory pension scheme up to 6% Private medical insurance, life assurance, free flu vaccinations and eye tests Discounted gym membership Fantastic career within Financial Services In addition, you will be acknowledged for going the extra mile, as the company provides awards for innovation, for leadership, and for both individuals and teams Please APPLY today not to miss this great opportunity. REDCF Red Recruitment (Agency)