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P & S Personnel
,
Norwich, Norfolk
Service Advisor
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Job Type: Full-time |
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Overview
PS Personnel are pleased to be working on behalf of our client who is currently seeking a Service Advisor to join their team based in Norwich on a full-time, permanent basis. Definition of Role To control and maximise service bookings, interpreting customer’s requirements and administration control. To conduct all transactions with customers with the utmost courtesy and professionalism. To ensure that customer satisfaction and customer retention is maximised. Presentation of the front of house reception facilities and all customer areas including car parking. To ensure that all company policies and procedures are always adhered to. Experience, Qualifications and Training Smart and well-kept appearance. To be numerate and literate at the clerical level required. Ability to communicate clearly and concisely with customers and other staff members. Ability to accurately record all information. Excellent telephone techniques. Training may be given. Ability and confidence to sell additional work and products. Training may be given. Previous customer service experience or retail background. To understand basic vehicle layout, function and associated component workings. Good administration and organisation skills. Ability to work in a team environment. IT Literate. If you believe that you tick all of the boxes, then please apply now