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CPS Group
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Newport, Gwent
Application Support Analyst
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Job Type: Full-time |
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Overview
Application Support Analyst // Newport // Up to £35,000 per annum DOE CPS Group are partnered with a financial services company based in Newport who are on the lookout for a bright Application Support Analyst. Application Support operates as the second line behind the Service Desk and primarily as the client's software systems support. Yourself and the rest of the team will work between business and technical departments throughout the life cycle of the incident or problem, this includes initial investigation and identifying problems. This role would suit someone with a Data Analysis background as your role will involve analysing and resolving Database issues. You'll interpret data models and use SQK to produce reports for incident investigation and amendments. Your key responsibilities will include; Advise end users on appropriate action Complete Individual Performance Objectives according to agreed measures set by the Application Support Manager Undertake stakeholder interviewing to understand current process and gather further information on problems Work closely with internal cross functional teams to identify problems Work within defined service desk and client SLA's Present all changes to Approval Board for authorisation prior to implementation Required skills for the position; Proficient in SQL Comfortable identifying and mitigating risks Proven Business Analysis/Systems Analysis experience (4 years ) Experience managing incidents Can interpret and construct complex data models ITIL Experience would be desirable along with IDM iSeries Financial services experience would be desirable This role is a mix of skills so i'd be happy explaining further if you need more info, feel free to contact me directly on (ask for Lewis) or email