Senior Customer Experience Specialist

BRIGHTERBOX ,
London, Greater London
More Details
Job Type: Full-time
Salary: £26,000 per annum

Overview

This company is a new, automated energy switching start-up with a mission to save people time, money and hassle. They’ve got a great product (which they’re always improving), great reviews from customers and they’ve just raised a round of funding from a well-known UK bank. The core auto-switching service has already saved 1000s of tons of carbon through people going green. They're now developing some exciting new tech to take the green side of things even further The journey has been awesome so far and what's to come is shaping up to be even better They’re looking for an outgoing and motivated individual to join the team, join the journey and share in the success as they continue to grow. They work hard but smart, so if you’re ever doing something you think is pointless (which they hope you won’t be anyway), they have a culture that means you can speak up and challenge if it needs doing This role will have a huge amount of personal development opportunity as you’ll see how the business is run and have the freedom to shape how the company does customer experience. This company is building a world-class, seamless service for their customers and believe this should extend to every aspect of their user experience. You'll be responsible for responding to customer queries across a range of channels and ensuring that any issues with switches are resolved smoothly. You'll also be responsible for helping to train and develop other members of the Customer Experience team to ensure they improve their own skills and provide great support to members. Key responsibilities: Handling customer support tickets and customer processing Training and developing other members of the Customer Experience team Looking for ways to improve customer satisfaction when they deal with support Troubleshooting and resolving issues with switches when they arise Recording and sharing feedback and ideas from customers to improve the service Improving the knowledge base and FAQs to help customers resolve queries quickly and easily Requirements: 2 years’ experience in a digital customer service role Energy industry experience Excellent communication skills Quick and comfortable using a computer Well organised and time effective Friendly and personable Company perks: Office in the heart of Soho (with lots of plants) Equity/shares in the company, so you can share in the growth Regular feedback and training sessions to help you develop Unlimited tea, coffee, biscuits, fruit etc. Pension to help you prepare for the future Free Friday team lunches at the local market

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