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Spring Technology
,
Wakefield, West Yorkshire
Head of Application Support
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Job Type: Full-time |
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Overview
Head of Application Support - Wakefield Spring Technology is currently seeking a Head of Application Support, for a global insurance company going through a digital transformation. The Head of Application Support will manage business application, seek to provide an environment in which the team can be effective; outlining service levels and monitor performance against them. You will provide outstanding support services for all business applications including Primary, Secondary and Tertiary systems, and providing incident, problem, change and release management services to the business. Responsibilities: Forward Planning to deliver, embed and communicate against set objectives. Contribute towards development of policies, standards and guidelines for strategy development and planning. Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services. Evaluate service delivery to ensure that agreed targets are met and prepares proposals to meet forecast amendments in the level or type of service. Draft and maintain procedures and documentation for applications support. Manage application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Proactive, ensure effective working relationships within the team. Provides support and advice as required, in line with individuals' abilities. Advise and encourage pro-active development of skills and provide mentoring to support professional development. Key Skills and Experience: Minimum bachelor's degree or equivalent experience with emphasis in Computer Science, Engineering or Information Systems Management. Previous experience within a large, commercial environment is essential. Broad and detailed IT knowledge, up to date knowledge of the policy framework, organisational relationships, business processes, procedures for service delivery, reporting procedures, and existing and planned information systems and services. Comprehensive understanding of the commercial and other needs and objectives of the users of the services provided. Strong inter-personal skills at all levels of contact and in a wide variety of situations. The ability to make, and take responsibility for, sound and far reaching decisions on Service Level Management and related Service Management process issues. Confident, acting with the highest integrity when engaging with partners, influencing and persuading others to take a particular course of action when not in a position of authority. Clearly articulate goals, objectives and motivating and leading others towards their achievement. Eligible to work in the UK