Customer Service Advisor

Spring Technology ,
Newbury, Berkshire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Are you self-driven with excellent communication skills, and enjoy a fast-paced environment where you deliver a superb service to customers? If so, this is a great opportunity to start or continue your career in customer services. Full training will be provided. You should be comfortable working with targets and able to work extended hours during peak periods as required. Global Freight Solutions (GFS) are a leader in eCommerce logistics solutions with exciting growth plans, providing real opportunity for career progression. Role Responsibilities Call handling and action of emails Booking and tracking of collections Raising and resolving tickets Tracking of consignments Pass all customer escalations and complaints to the Customer Services Manager in a prompt manner Ensures that the company satisfies both its internal and external customer needs Communicating courteously with internal and external customers by telephone and email Skills and Experience Strong customer service and communication skills Self-motivated with ambition to succeed Ability to communicate and influence suppliers to deliver a premium service Excellent attention to detail Good level of English & Maths Good IT skills - Outlook, Word, Excel Ability to make decisions Good problem-solving skills Approachable, adaptable and flexible Positive 'can-do' approach Interested? Apply now Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

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