1st/2nd Line IT Technical Support

Open Network Services Ltd ,
Dinnington, South Yorkshire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Job Summary We are looking to recruit a 1st/2nd Line Helpdesk Engineer to work for a major UK based company out of the Dinnington office near Sheffield. You will be working on desktop/server support as well as other projects. This role will mainly involve working on our helpdesk supporting our remote customers. Responsibilities and Duties You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call’s on to the helpdesk, via telephone or email, so a good telephone manner and written English is crucial. The nature of the support calls can range from client desktop issues, to basic server administration and other deployment projects. A reasonable knowledge of the Windows operating systems is preferable, along with a basic networking understanding, and any other knowledge of IT will be an advantage. Core activities: Taking and logging of calls Support all customers' services in a professional manner Self-audit all work and ensure it meets all applicable technical and operational quality standards Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer Respond effectively and appropriately to all customer requests and enquiries High standard of English is needed as notes on calls are critical to our customers Complete work to agreed time scales Confident and well-spoken phone manner Comply with Health & Safety standards Qualifications and Skills Ability to take direction from supervisor / management and execute works in an efficient manner Proactive in the resolution of engineering obstacles, conferring with supervisor Customer focused with a professional outward attitude Ability to learn new skills quickly with training. Basic knowledge of active directory Familiarity with Office 365 and it’s applications Basic understanding of networking (DHCP & DNS particularly) Preferred Level 3 apprentice IT Infrastructure and support Benefits 4 weeks holiday, running Jan - Dec on a pro rata basis, plus bank holidays Pension Scheme Personal Wage Structured Reward Scheme

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