Motor Claims Team Leader

HRC Recruitment ,
Glasgow, City of Glasgow
More Details
Contract Type: Permanent

Overview

Are you ready for a new challenge? Are you an experienced motor claims team leader and looking for a new challenge? I want to speak to driven, ambitious and technical motor claims team leaders for new role in Glasgow city centre. The day to day job is being responsible for coordinating the work activities of the team, and you will have responsibility for performance, development, and coaching of staff to maximize contributions and drive development and operational improvements and employee engagement. Key Accountabilities Drive superior claims results for low complexity and exposure claims in personal or commercial lines of business by providing direction, technical guidance, and tracking and reporting on key metrics. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analysing and resolving quality and customer service problems. Achieves best practice by reviewing claims files, identifying trends and recommending improvements. Manages corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness. Ensures compliance with all legal, regulatory and internal control requirements. Provides claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings. Motivates and leads a high performance team by attracting, on boarding, recruiting and retaining team members. Drives the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies. Maintains transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, Investment Management and regular interpersonal communications. Creates a workplace culture that is consistent with the company mission and vision. Maintains professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies. Protects company reputation by keeping claims information confidential. Maintains professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies. Contributes to the team effort by accomplishing related results and participating on projects as needed. Oversees the operational workload of team of Claims Professionals handling low complexity and exposure personal or commercial claims, ensuring resources are fully utilised to deliver against agreed upon service levels. Monitors and reviews the performance and behaviour of team members and take action to ensure a high performance culture, compliance with the companys policies and codes of conduct. Regularly communicate organizational updates to team to ensure awareness and alignment with strategy and business priorities and foster employee engagement. Provides advisory services to colleagues on a daily basis, by being focal point of contact, to ensure adherence to the companys policies and processes. Builds and measures success against customer specific claims handling protocol to fulfil the needs and expectations of our customers. Builds relationships with internal and external business partners and vendors in order to drive customer satisfaction. Contributes to the development of processes and lead the implementation of systems and process improvements which drive consistency and continuous improvement across own area of claims. Oversees change within area of claims, ensuring different initiatives across the organisation are aligned to business goals and are delivered successfully. Investigates and reviews disputes and escalated issues to ensure a speedy resolution in accordance with regulatory regulations. Ensures that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed for area of responsibility to ensure compliance, quality and consistency. Advises team and stakeholders in area of specialism to raise issues and share knowledge to develop team's capabilities. Models behaviours that demonstrate commitment to corporate values. Completes the performance management cycle with staff, including providing coaching and feedback for improved performance. Ensures all staff have and are implementing development plans. Takes action to manage own personal development and encourages others to do the same. Essential Experience Previous Motor Insurance Claims Handling experience. Experience managing others, including coaching and mentoring. Strong communication skills Customer service and negotiation Experience gathering data as well as designing and testing solutions to problems. Experience in a work environment that required collaring across work groups. For more information on this role please forward your CV to Elaine McCrink

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