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ORB People Ltd
,
Kent, Hampshire
Deputy Head of Administration
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Job Type: Full-time |
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Salary: £45,000 per annum |
Overview
Job Summary: We are recruiting on behalf of our client based in Kent for a Deputy Head of Administration. The role of the Deputy Head of Administration is to assist the Head of Administration with managing the Pensions Administrator team and the Data Management team. Key duties and responsibilities: To manage resources, ensuring that they remain at the required level and are administered throughout the administration team. To deal with the staff matters; approving holidays, monitoring staff absences, monitoring staff wellbeing and monitoring performance. Supporting the administration team, monitoring and offering support with their activities and processes. To regularly review the administration team’s processes, to check efficiency. Handling all client enquiries. Managing the diary and daily work logging system. Monitoring staff when using accounting systems. Monitoring the database, regularly reviewing to ensure missing data and improvements are dealt with. Overseeing the contribution process. To carry out regular reviews of communication between members and clients; ensuring everybody is kept up to date with the updates. To regularly review online member tools. Generating, checking and overseeing the use of non-standard letters for complex cases. Ensuring staff are fully trained on the impact on new legislation. Supporting the Client Services Team with annual audits. Ensuring attendance to meetings, and ensuring you are always on time to these. Ensuring electronic communications are adhered to. Overseeing monthly unit reconciliations and ensuring the timely delivery of all periodic scheme events.