French Speaking - Holiday Advisor

ABL Recruitment ,
London, Greater London
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

Title: Holiday Adviser Location: Kingston upon Thames Salary: £20,000 OTE £7,000 Benefits Start date: Mid April 2020 Shift: 37.5 hours per week; Monday to Friday. Shift between 2.00pm - 10.00pm Sector : Luxury holiday company and international travel group The Company : This is one of the best-known holiday organisations in Europe. You will be working with the owners of holiday homes or time slots who wish to "swap" their specific holiday weeks (or location) with other people from around the world. The company is innovative, a really lively place to work and has millions of holiday-home owners as their customers. Customers have the opportunity to travel to over 4,000 luxury resorts across the world and also take advantage of special deals, price reductions, and special promotions that help them globe-trot at reasonable prices. Duties This is a mainly inbound customer services role with some up-selling/cross-selling responsibilities Use of French daily (written and spoken) Take all inbound calls in French and English Liaise with holidaymakers and time slot owners to help them find unforgettable holiday experiences Send out updated resort information as well as details of special promotions Send out information about new resort openings, prices and availability You will need to call customers and chat through hotel or resort information, their potential booking times, and also discuss time-slot swaps across the world, price differentials and upgrades Help with the reservations process Sort out time slot exchanges Undertake all the administration around general enquiries and & finance queries Translate holiday experience documentation from French into English Deliver high levels of customer service. Requirements: Fluent in English An excellent telephone manner and good communication skills Office-based previous customer services experience

People also viewed