Haulage helpdesk Coordiantor

Job Title: Haulage Helpdesk Co-ordinator Start Date: 01/04/2020 Pay Rate: £8.89 paye Working Hours: 8:30am -5:00pm TSA are hiring for a Haulage Helpdesk Co-ordinator to work for a company based in Colchester, to work on a temp to perm basis. There is start available for the right candidate. Duties and responsibilities will include: To drive and plan cost benefits within bulk haulage and internal supply chain whilst maintaining optimum Customer Service, concentrating upon haulage movements. ? The role requires organisational skills to proactively investigate and resolve “live” haulage issues and concerns generated from the haulage desk to prevent ticket blocks and further haulage queries. ? The role is the key contact between Contract Hauliers and our Client in the first instance to ensure Haulier concerns and issues are addressed, and the internal ticket process flows efficiently. . Ensure all Safety, Health and Environmental (SHE) Policies and Procedures are adhered too ? Liaison with Finance, planning, transport and commercial functions to maximise the opportunity for correct payments and reduction of haulier queries. ? Understand and enhance links with production teams to ensure effective and correct payments to hauliers. ? Understand and refer to relevant systems in order to resolve millage/address issues. ? Receive and report on any haulier complaints or defective or returned materials. Contribute to any relevant root cause analysis. ? Monitor and report excessive waiting time. ? Take personal responsibility for the accurate receipt of haulier issues and the recording of these into the haulier query log. Check, correct special rates were appropriate. ? Inform hauliers of all resolved issues by text/phone to stop recurrences of the same issue arising. Essential Qualifications / Experience Communication skills at differing levels (Senior managers to Hauliers & Drivers) Computer literacy skills Organisational skills Influencing and persuading Skills IT and communication systems (Intermediate and above - Excel, Fortek, SAP, Email) Planning and organising if you are interested please call .