Haulage Helpdesk Coordinator

RECRUTING FOR AN IMMDEIATE START - Haulage Helpdesk Coordinator Purpose of Role ? To drive and plan cost benefits within bulk haulage and internal supply chain whilst maintaining optimum Customer Service, concentrating upon haulage movements. ? The role requires organisational skills to proactively investigate and resolve “live” haulage issues and concerns generated from the haulage desk to prevent ticket blocks and further haulage queries. ? The role is the key contact between Contract Hauliers and Tarmac in the first instance to ensure Haulier concerns and issues are addressed, and the internal ticket process flows efficiently. Key tasks and responsibilities ? Ensure all Safety, Health and Environmental (SHE) Policies and Procedures are adhered too ? Liaison with Finance, planning, transport and commercial functions to maximise the opportunity for correct payments and reduction of haulier queries. ? Understand and enhance links with production teams to ensure effective and correct payments to hauliers. ? Understand and refer to relevant systems in order to resolve millage/address issues. ? Receive and report on any haulier complaints or defective or returned materials. Contribute to any relevant root cause analysis. ? Monitor and report excessive waiting time. ? Take personal responsibility for the accurate receipt of haulier issues and the recording of these into the haulier query log. Check, correct special rates were appropriate. ? Inform hauliers of all resolved issues by text/phone to stop recurrences of the same issue arising. Key functional competencies Communication skills at differing levels (Senior managers to Hauliers & Drivers) ? Computer literacy skills ? Organisational skills ? Influencing and persuading ? IT and communication systems (Intermediate and above - Excel, Fortek, SAP, Email) ? Planning and organising Apply now for this fantastic opportunity This job was originally posted as www.totaljobs.com/job/89902159