Pensions Operations Manager

Our prestigious client is seeking an Operations Manager to join their team in Newcastle. You must have extensive pensions experience for this role. The role Reporting to the Regional Operations Manager and being a key member of his/her management team, you will be actively involved in the management and delivery of our pension administration and payroll services across the whole business. Specific objectives are to seek to optimise the balance between 3 overall aims: Quality - delivering an industry leading quality service Profit - running an efficient and profitable operation Long term sustainability -investing in our clients, people and systems In pursuit of these aims, your objectives would be to assist your Regional Operations Manager to: Contribute to maintaining the high-quality standards required within the company and seek continually to enhance the quality long term sustainability of the services provided to our clients across the business. Manage and continually develop the pension's administration and payroll capability by demonstrating positive leadership skills and actively mentoring Administration Managers and Payroll Managers when required. Actively contribute to the attraction, training and retention of employees by recruiting appropriately; and motivating, rewarding and developing existing employees. Manage HR issues, and coordinate administration resources. The person Already an experienced and successful pension professional, you will have a strong track record in managing, developing and delivering pensions administration services. The successful candidate must be able to demonstrate a very thorough knowledge of technical pension administration activities and the ability to apply this knowledge to any scheme. Previous pensions administration experience of both Defined Benefit (DB) and Defined Contributions (DC) schemes is required. Previous experience of payroll services is not essential but is desirable. Proven experience in all areas of the new business lifecycle including formulating and writing proposals, preparing and delivering client pitches and subsequent client negotiations. Experience of operating within and contributing to a compliant framework, and a strong understanding of quality standards. Previous line management experience is required, including appraisal process, HR issue management, performance management and recruitment related activities. IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint. Training, education & qualification Educated to a minimum of A Level or Degree or equivalent standard. Ideally a minimum of three C grades or above at A Level or equivalent qualification. Strong Maths and English GCSE or equivalent qualification - minimum grade B. APMI (or applicants deemed qualified by experience would be considered) Skills, abilities & personal qualities Proven leadership proficiency - both mentoring and motivating. Interpersonal and communication skills required to inspire, motivate, lead and manage a diverse team of professionals from trainee to senior consultant levels. Resilience and the ability to work under pressure. Strong numerical, analytical and problem-solving capabilities.