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JLR Retail Franchise network
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Chelmsford, Essex
Customer Service Manager
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Job Type: Full-time |
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Overview
Are you searching for a diverse role where you can apply your passion for customer service and excellent mentoring skills? As a Customer Service Manager you will be accountable for the performance for the whole of the service function, you will support the head of business in the development and deployment of the service strategy. Through doing this, you will ensure a sound financial performance by maximising service sales margin and profit. The key element to our Service Managers role is being responsible for all service-based customer satisfaction. This will require someone with a passion for customer service ensuring that all customers' needs are met, whilst exceeding customer expectations and handling any escalations in an effective way. Job responsibilities We are looking for great people who share our passion for customer service and constantly improving our service function by · Achieving service sales targets. · Control of direct department costs within budget. · Coach and develop members of staff in the departmental plans and changes taking place. · Identify and make changes to the service offering to improve customer satisfaction scores. Ideally you will demonstrate: · A background in the automotive industry. Why us? Jaguar Land Rover offers you an excellent opportunity to develop your skills and provides you with training and an excellent career pathway. We offer you a generous salary package, a team focused environment which, through learning and development, supports you in your career goals. The Jaguar Land Rover Retail Network focuses on people, they are at the heart of everything we do. Together we will guide you to a career you are truly proud of. We work as one united team, by taking a long-term perspective, we build foundations to last and we transform our business together. What are the next steps? For more information regarding this opportunity apply now.