Tenancy Support Officer

Tenancy Support Officer Job - Needed in Sevenoaks, £12.32 Temporary, Mon-Fri Your new role You will be supporting tenants to achieve independence and sustain successful tenancies. You will support vulnerable customers to live independently helping them to find the right home; understand their responsibilities as tenants and sustain their tenancy. This includes undertaking assessments and arranging for minor adaptations, providing a resettlement service, advising and supporting clients to maximise their income, supporting clients to seek specialist advice and help where needed, help customers to understand their responsibilities as tenants and how to sustain their tenancy, achieve positive outcomes for customers by collaborating with key stakeholders and partner agencies, achieve positive outcomes in the management of empty homes, arrears and community safety through collaboration with colleagues, achieve positive outcomes for a diverse range of vulnerable customers by ensuring their care and support needs are met, follow safe working practices to keep yourself and others safe and continuously look to improve the service and ensure that all paperwork and record keeping is accurate and up to date. What you'll need to succeed Knowledge of welfare benefits, budgeting and risk assessments in relation to housing management and allocations. Experience of delivering a positive customer focussed service. Proven communication, interpersonal and written skills adaptable to all audiences. Proven track record of being solution focused, organised and confident in Microsoft packages and learning bespoke customer record management systems. Experience of achieving positive outcomes of at least two of the client groups listed: frail elderly, mental health, learning disability, physical disability, victim of domestic abuse, ex-offender, drug or alcohol dependant. Determined and persistent to achieve positive outcomes in challenging circumstances. Good understanding of safeguarding procedures. Self motivated to work independently and with the ability to self manage own learning. Proven ability to work as part of a team. Ability to maintain positive and productive relationships with colleagues, customers and stakeholders to achieve positive outcomes. Experience of applying equality and diversity principles in all situations and tailoring services according to need. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk