SERVICE ADMINISTRATOR

IMPRESSION RECRUITMENT LIMITED ,
Harrogate, North Yorkshire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

GREAT NEW ROLE at leading Harrogate company as Service Administrator. They are looking for an individual who can assist the service department to manage and process all administrative tasks in relation to the department. Duties will include the following: Administration - Certificates, Life Cycle, Send out, Upload and maintain website, File Documents Contracts - Ensure all current homes that we carry out inspections are on an up to date contract Capital Equipment Serial Numbers - Type and file Generate and follow up leads Part Sourcing - Finding and sourcing parts required for equipment Parts Return to Suppliers (warranty or otherwise) - Liaise with supplier, customer and manage process Diary Management - arranging for the engineers to attend sites and detail information within the appointment such as address, contact, telephone number and details of the visit. Liaise with customers re any issues, orders or queries and ensure processed to completion Process all documentation efficiently and maintain records in accordance with service and ISO procedures Service and quality levels are maintained, ensuring future business is maximised and new business opportunities are sought. Follow up visits for repairs/servicing are timely and to customer satisfaction. Liaise effectively with Departments to ensure quality customer service is maintained Any customer service issues are dealt with in a timely and professional manner including feedback to the relevant business areas Key Skills: Be articulate, confident, enthusiastic and have excellent attention to detail Have the ability to generate rapport, build productive customer relationships and communicate with people at all levels Work well under pressure, managing a high workload & multiple deadlines simultaneously Thrive whilst working both autonomously and as part of a team First class administrative skills gained working in a varied and busy environment Excellent telephone manner combined with good written and verbal communication skills Strong knowledge of Microsoft Office and CRM systems (training given). GREAT OPPORUNITY - email your CV today. Immediate start available

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