Order Manager

Job Title: Order Manager Location: Swindon Term: Permanent Sector: Manufacturing / Construction Salary: £20,000 per annum Order Manager Key Responsibilities This is a non-external customer-facing role focussed entirely on ‘back office’ order entry To interpret and manually enter sales orders into the various order management systems as required. Where products have changed or are input data not available, facilitate gaining approved replacement product set up. To work to an accuracy target of 100%, ensuring care, attention to detail and a meticulous approach. To work to the agreed entry priority list, as agreed with the team leader. Processing orders within 24 hours of notification Feeding back to the relevant sales team within 24 hours of receipt order when the order is incorrect or requires amending. Develop and maintain a ‘how-to’ order entry guide for all Sales & Design teams, accounting for any variations in order entry practices to support the 100% accuracy target. Input all prioritised orders accurately, to the agreed productivity/pace, and entirely in accordance with customer order entry requirements. Processing remedials with 24 hours of notification to meet production lead times. Report status regularly to the team leader. Identify and share opportunities for efficiency and improved productivity within the order entry process. Close liaison with key stakeholders to ensure handover information is accurate, inclusive, and allows unambiguous interpretation to allow order entry at 100% accuracy. Close liaison with the appointed ‘buddy checker’ who will check your work, feedback any issues or errors, and allow you to self-rectify any issues and learn from them as they arise. Order Manager Skill Requirements The role requires drive, initiative and in-depth product knowledge - coming from a manufacturing or construction background would be preferred. A high level of communication and interpersonal skills is essential Excellent organisational and prioritisation skills, and able to work under pressure Able to maintain focus and concentrate within a busy and sometimes noisy office environment. Numerate and literate. Touch typing and/or ability to transpose/type accurately and at speed. Order entry experience or similar data entry is essential. Positive ‘can-do’ attitude, friendly and warm in nature. Always loves to be busy and productive, seeking out work where required. Self-motivated, demonstrating commitment, urgency and diligence. Passionate about customer service excellence and ensuring the customer’s needs are fully reflected in the orders handled.