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Black Cat Recruitment Ltd
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Buckingham, Buckinghamshire
Automotive Customer Quality Manager
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Salary: From £45,000 to £50,000 per annum Depending on experience |
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Overview
Automotive Customer Quality Manager Buckingham, Buckinghamshire £45,000 - £50,000 Per Annum (depending on experience) Permanent Positions Black Cat Recruitment are currently working with a large recruitment campaign for Europe’s leading automotive lighting manufacturer for the prestige & super-car market. Due to significant new investment in personnel, processes and plant throughout 2020, there are opportunities for 2x experienced, driven and committed Customer Quality Managers. Responsibilities include: Role starts after the Quality New Product Introduction Engineers (NPI) have completed the phase development of a project up to and into serial production Take ownership of APQP documents after issues Give guidance and judgement on product quality during serial production Ensuring that the interests of the customer are represented at the company and that the interests of the company are protected at the customer Primary Duties consist of: Cover the quality assurance role from start of serial production to end of production or supply Supplier Quality Assurance & Customer Liaison Interface with customer visits and requests on quality related issues Visit to customers for liaison purposes Monitor Customer reported performance End Of Line (EOL) scrap analysis, feedback to manufacturing and process engineering of any issues and corrective actions Quality Training Identify training needs within all quality aspect of the business and develop plans for these Production Documentation Maintenance Identify training needs within all quality aspect of the business and develop plans for these Issue and update Operator instructions, Quality & Inspection Standards, Job Packs Deviations / Concessions (Modification permits) Confirm and approve / reject internal deviations When required obtain customer approval Rejects (Scrapped from customers) Ensure all internal staff aware of all non-conforming material at customers Arrange collection or return Investigate cause Rework at Customers Arrange, control, monitor and supervisor inspection and or rework, monitor and approve, control costs Visit and monitor is required Complaints Issue internal & external reports as required (8D, PDCA, CCAR) Close off all 8D’s within the specified time frame as set out by the customer Issue internal Quality Alerts and Care Points as required Recalls & Field Service Actions/ Warranty Claims Communicate with customers on all warranty related issues Complete investigation and issue reports/ 8D both internal and external on all issues Communicate with customers on all recall and field service issues, (Follow senior management guidelines) Metrics – report & monitor Daily/Weekly/Monthly End Of Line (EOL) yields Daily/Weekly/Monthly Firewall yields Monthly Customer Concerns – non-warranty returns Monthly Warranty returns and costs Monthly Quality Alerts Monthly 8D’s Continuous Improvement (Process) Run and support Continuous Improvement activities Auditing Support and perform internal Product, System, and Process audits where planned, report results, and close out issues Support of 3rd party certification audits Quality Support of Programme Review controls on the various projects and implement poke-yoke where possible Support SREA’s and other customer approval / change requests Obtain concessions from customers for projects as and when required Experience & Qualifications required: Ideally a minimum of 5 years experience in a similar role, within an OEM or Tier 1 Automotive supplier A relevant Technical Degree is required Previous Managerial / Team Leading experience is required Strong demonstrable problem solving skills (8D, PPS and advanced problem solving) Inspection / Quality Engineering background able to use measurement equipment, understand technical drawings (GD & T) Automotive sector process knowledge Significant competence with APQP and PPAP implementation Continuous Improvement mentality (6 sigma green belt) / lean manufacturing experience IATF 16949 auditing experience essential (VDA optional) Led transformation quality improvement activities Customer relationship management with Premium OEM customers "Built in" quality experience Microsoft Office predominantly Excel, PowerPoint & Minitab experience If you are an experienced Customer Quality Manager with relevant experience of the Automotive sector and would like to explore these excellent opportunities to progress your career with a 1st tier manufacturer, working with some of the most prestigious car manufacturers in the World, then please apply with your up to date CV.