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CLD Recruitment Ltd
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Leeds, West Yorkshire
Customer Service Representative
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Job Type: Full-time |
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Salary: £18,500 per annum |
Overview
Customer Service Representative £18,500 per annum My client is a fast growing, dynamic business with market leading positions across our areas of expertise - funds, market services, corporates and private client, and banking and credit management services. Job description The role My client is looking for a Customer Service Representative to join their Fund Solutions area of the business, dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations. Duties Include: - Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations Prioritise queries and correspond with other departments when necessary to determine the root cause Type and administer correspondence to clients / investors meeting deadlines Ensure quality and accuracy in all correspondence with customers and investors You will be offered a competitive salary with excellent training. Qualifications To be considered for this role you must be able to demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential. Other customer service experience can include any complaint handling, inbound processing and/or banking roles. Maths and English GCSE grade C are essential for this role CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.