1st Line Support Analyst application support

Job Title: Customer Support Analyst Salary: £20-£24k Start date: ASAP Job Type: Permanent Location: Working from home and office based in Moulton Park once a week Adecco are currently recruiting for a Customer Support Analyst to join our client based in the Moulton Park region of Northampton. This is a permanent opportunity paying between £20k - £24k per annum. The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential. We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential. Role Requirements / Responsibilities: Provide point of contact for all clients through different channels including helpdesk portals, phone and emails Take calls, raise and resolve tickets Always deliver a high level of professional support within the SLA's Troubleshooting and diagnostics Incident management Managing the 1st line ticket requests Ensuring all tickets are kept up to date and within a 15 minute response time Recognising repetitive issues and raising awareness Identifying new bugs and escalating The ideal candidate: Excellent level of drive and motivation Ability to multitask Customer focused - you will be the face of the company Preferable experience within application support Experience of call logging, and speaking to customers Previous experience of working within a service desk Desire to learn and adapt Working hours: (Monday - Friday) 6am-2pm / 8am-4pm / 10am-6pm these could be home working of office based. However, you will be required to carry out occasional Sunday shifts of 6am - 1pm but this will only be approximately 6 times per year and can be carried out from home. Should you have the required background and experience for this position please apply or send your most up to date CV across in order to be considered for this position. If you have any questions please contact Amy on . If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful. Adecco are an employment agency and is an equal opportunities employer. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy