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Jisc
,
Oxford, Oxfordshire
Operational support and service desk
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Job Type: Full-time |
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Salary: £23,100 per annum |
Overview
Salary: From £ 23104 plus shift allowance. Contract:? Permanent?? Location: Harwell We're looking for amazing people to help us drive a digital revolution for the benefit of society.?? About you? We know that sometimes people can be put off applying for a job if they think they can't tick every box. But we realise the 'perfect candidate' doesn't exist. If you're excited about working for us and can do most of what we are looking for, go ahead and apply. You could be exactly what we need?? We're ideally looking for someone with:? A strong interest in technology Brilliant customer service skills Great communication skills The ability to multi-task effectively whilst under pressure Good judgement with the ability to prioritise correctly About the role? Do you want to transfer your existing customer service skills into the start of your career in IT? As part of our technical support team, you will be the first point of contact for all our services including our own internet network. You will be responsible for recording, tracking and resolving customer requests, queries and issues. Previous IT experience isn't essential, as full training is provided. However, an interest in IT could prove advantageous. This is an extremely busy role, requiring you to multi-task, prioritise and manage your workload as well as support your team members. The calls and emails you will receive from our members and customers can be anything from a service enquiry to a network outage. In all cases, it is the service desk team's responsibility to administrate a path to resolution. There are three shifts throughout the day which you will be expected to rotate between on a weekly basis, (07:00 - 15:00), (10:00 - 18:00) and (16:00 - 00:00). As this role involves working shift patterns, you will need to be able to drive and have access to a car.? You will be based at our Harwell office on the science park, and the public transport is not available for the late shift.? About us? We want a world where people learn, discover and thrive through access to technology. No matter who they are or where they live. We're a social enterprise, so every penny we create is reinvested in our core?purpose.?? We're a place where people make a difference to our members, feel valued and have fun. Our values are our guiding principles. They define how we work and help us to do what we do so well. Our values are pride, passion, pace, trust, and teamwork.?? Why work at Jisc?? We want to make sure our people have the flexibility they need to balance their personal lives and do well at work. So, we focus on outputs rather than presenteeism and are open to a whole range of ways of working including flexible hours and working from home.?? We're always learning and developing. All our people have access to a huge variety of learning resources to help them achieve this.?? Our benefits are great too:? We offer 25 days holiday (plus bank holidays and 3 days Christmas closure)?? You have the option to join the generous USS pension scheme?? ? We provide discounts on IT equipment, a cycle to work scheme and season ticket loans? We also offer generous parental leave arrangements, career breaks and volunteer leave?? Location? This role will/can be?based in Harwell. Connecting with each other is a doddle, thanks to our technology, but getting face to face is something we value and find time for when we can, so you may need to travel on occasion. Our main offices are in Bristol, Harwell, London and Manchester.? Other stuff you need to know? At Jisc we celebrate diversity and know that it's critical for our success. We work hard to make sure were inclusive. So, if you are great at what you do and share our values, we want to hear from you.?? ?If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help.?? We review CV's as we receive them and interview as soon as we receive good applications. We don't use closing dates. So, please apply as soon as possible to avoiding missing out on this role.?? No agencies please??