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P&O Ferries Ltd
,
Dover, Kent
Network Support Engineer
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Salary: From £37,479 to £46,849 per annum |
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Overview
We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us. We are currently looking for a Network 3rd Line Support Engineer. This role is responsible for the following 3rd and partial 4th Line support for all IT Infrastructure, including on premise and in the cloud. The purpose of this role is to provide remote and on-site customer service, 3rd Line and some 4th Line support activities. The role will be delivering high-quality local and remote support on a range of technical incidents, problems, planned maintenance, commissioning and decommissioning across the scoped sites. In addition, this role will also cover absence of other 3rd line engineers covering other technology scopes. This role is responsible for the operation and control of the IT infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or provisioned as cloud services) that is required to deliver and support the information systems needs of a business. Includes preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability. The application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. The role encompasses responsibility for: - - Working with the Chief Technologist to investigate and set out short, medium and long term strategies and roadmaps for all IT Infrastructure and infrastructure services. - Clients, servers and networks including installation, configuration, management, support, maintenance and decommissioning. - Responding appropriately to and directly with end users/customers, and effectively resolving, incidents, queries, problems or complaints. Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from the call logging where required and then through to the resolution. - Perform routine planned maintenance, administrative tasks user, client, server and network related. - Security of the IT Infrastructure in co-ordination with the Information Security Manager. - Help support, train and mentor other team members. - Have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes. - Take ownership of incidents assigned and manage them through to resolution. - Ensuring SLAs are met; time to respond, time to resolve and first-time-fix. - Client, Server, Network and Application troubleshooting. - Creating and maintaining a continually improving knowledge articles in the repository and enabling the movement of activities to the service desk where applicable. This role will form part of a 3rd Line Support Engineer team that will rotate the responsibility for on-call support for all sites on a team rotation. This role will collaborate across the IT organisation and the business (specifically but not limited to the Chief Technologist, Information Security Team, 2nd Line Field Engineering team and Service Desk) to create a virtual team driving and delivering continuous improvement, including but not limited to performance, commercial and availability, of the IT services delivered. This role will also oversee any delivery resources providing project implementation services within the area of scope, to ensure the deployment is completed compliant and successfully. If you are interested in this role, please click on the link below. This job was originally posted as www.cwjobs.co.uk/job/89876159