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INDEPENDENT APPOINTMENTS UK
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Maidstone, Kent
Claims Handler (PI and EL/PL)
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Job Type: Full-time |
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Salary: £20,000.00 - £25,000.00 Year |
Overview
A brilliant opportunity has arisen to join a market leading legal firm and join a growing team of experienced claims handlers. You will take ownership of claims from cradle to grave and be responsible for the investigation, negotiation and / or conduct of defence of allocated Insurance claims. You will be responsible for and progress a caseload or project to an effective and satisfactory conclusion for clients, ensuring high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement. Naturally, you will already be an experienced Claims Handler with the skills to identify and evaluate evidence. You will understand that quality not quantity is paramount when dealing with claims, and have the ability to carry out in depth, desk based investigations on each case. A proactive attitude to claim settlement, with excellent telephone communication skills would be second nature to you, as will possessing the interpersonal skills and drive to thrive as a highly valued member of our team. The primary role will be to provide a professional service in all aspects of claims handling. Your main duties will be but not limited to • To pro-actively manage and progress own workload in line with service level agreements, best practice and internal policies and processes; • Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards; • To work flexibly in adjusting to changes in priority of workload; • Awareness of relevant client strategies and ensure implementation on cases / projects; • Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable; In order to be considered for this well sought after role you will have • Experience of/ within the specific Personal Injury and EL/PL legal field/ technical skills set required to undertake the role. • A proven track record of success both in terms of financial results and client service. • Ability to prioritise effectively and manage multiple tasks. • Excellent attention to detail to be able to carefully analyse information.