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Apprenticeship Connect
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London, Greater London
Service Desk Administrator - Apprenticeship
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Job Type: Full-time |
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Salary: £13,000 per annum |
Overview
Job title: Service Desk Co Ordinator - Apprenticeship Location: Islington, London Wage: £13,000 per annum Start date: ASAP Working hours: 40 hours per week Monday to Friday Time spent in training: You are required to spend a minimum of 7 hours per week in training that supports your apprenticeship course Course entry requirements: GCSEs at grade C/level 4 or above in English and Maths What is an apprenticeship? Apprenticeship courses are developed by employers and professional bodies, ensuring apprentices study a curriculum that is tailored to real-world job roles. All our courses are accredited by an authorised awarding body or the Institute of Apprenticeships, guaranteeing you work towards an approved, professional certificate. Completing an apprenticeship will help you develop the knowledge and skills required to excel in your chosen career, providing a concrete foundation for future growth. Apprenticeship course available : Business Administrator Level 3 My client is a leading specialist in transforming office productivity through innovations in printing and IT infrastructure. They partner with several global industry leads such as Xerox, HP and Papercut. Due to rapid growth, they're looking to expand their headcount and increase the quality of their workforce by taking on an apprentice. Benefits include: On-the-job training resulting in a nationally recognised certificate Competitive apprentice wage Career guidance with opportunities for progression Retail discounts Discounted travel Great working environment 28 days holiday entitlement Job duties and responsibilities: The core role of the Helpdesk Scheduler is to prioritise the calls coming in via the clients Service Desk and assign these to engineers as necessary in order to meet the demands of the customers. You will take responsibility for the smooth running of the helpdesk functionality, ensuring all requests for support are efficiently and effectively handled with the satisfaction of the customer being your priority. Responsibilities include: Receiving emails and calls relating to maintenance issues in the field. Logging jobs on 2Serve system. Liaising with engineers and instructing them of the maintenance issue and location Updating the customer with job status Ensure all service calls attended during the day have been logged off as appropriate Advise all service engineers their first call for the next working day Order all parts required from the days calls List any delays on parts where the ETA is more than 2 working days Monitoring of customers machine remotely daily The successful candidate will have the following: Excellent organisational skills and ability to prioritise workload. Experience of daily interaction and workload management of field engineers Capable of delivering results and meeting customer expectations Must have very strong Excel skills Must be Organised and confident. Accurate, with strong attention to detail. Must be a Team player. Mutli-tasker, with ability to prioritise and work to deadlines. At Apprenticeship Connect we take the time to get to know our applicants as individuals and understand their career aspirations, potential and skills. Our talent partners match our candidates to the best opportunities to help them flourish. Apply now to begin your career.