Contact Centre Negotiator

Newlyn are currently looking for experienced Collections Negotiators to join their friendly team based in Northampton . We have a range of permanent contracts and welcome flexible working making this ideal for candidates looking for a roles that fit around term time, or school hours. In return our Collections Negotiators receive a competitive salary starting at £16,320 - £21,000 gross per annum DOE plus OTE up to £35k . You will negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets. Our full-time shifts are below; Week 1 8.00-3.30 (1 hour unpaid for lunch) Week 2 3.10-9pm plus either Saturday 8-4 or Sunday 11-4 (alternate) Range of flexible options available and may be discussed at interview What you’ll be doing as our Collections Negotiator … - Answer a high volume of calls from debtors, both through inbound and outbound calls and maintain a rapid response according to agreed standards - Negotiate full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets - Control the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file - Correctly extract information from file notes to deal with the calls efficiently - Log information on calls received and maintain detailed and accurate records - Liaise with bailiffs on the status of files when required - Have full understanding of Newlyn’s Telephone and Debt Recovery systems - Attend training to develop relevant knowledge, technique and skills - Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures - To assist with other office duties when required Our Collections Negotiator have the below skills and experience… - Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner - Able to work well under pressure and deal with calls of the nature of the business (Bailiffs) - Team Player with ability to work under own initiative - Sound Decision Making Skills - Basic knowledge of Maths and good keyboard skills - Results orientated with a positive outlook - Good attendance record - Flexibility and Good Interpersonal Skills Our Values Everything we do is shaped by the six Values of Human, Accountable, Passion, People, Integrity, Innovative. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our colleagues are unique and that’s why we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health cash plan and all the tools, technology and support to help you become the very best you can be. Who are Newlyn PLC Established since 1999 we are now one of the top 5 Enforcement Companies in the UK and are the top performer in almost every Borough we service. We believe in cultivating positive relationships, with our clients, our customers and our people. Professional, friendly service runs through everything we do and we're keen to develop our team’s passion, innovation and integrity. We want 'To be the best at what we do today, tomorrow and in the future for our staff, clients and community' If you feel you would be successful as part of our Collections team , then please show your interest by clicking ‘apply’ now… Newlyn are an equal opportunities employer and comply with all equal opportunity legislation.