Contact Centre Agent

A fantastic opportunity for a Contact Centre Agent to join this successful growing business in Northampton. Client Details A successful growing business with a fun and friendly environment. This is a unique business of it's size as it has retained a genuine "family run feel." Description As a Contact Centre Agent you will be handling all inbound customer calls discussing their requirements in order to sell FCA regulated products in a service led sale. You will discuss sensitive issues with customers and ensure that all information is covered to ensure the needs of the customers are met. Profile The ideal candidate for the Contact Centre Agent will have: Worked in a call centre and customer service team Ideally worked in an FCA regulated environment Excellent listening skills A high degree of empathy A proven track record of putting the customer first The ability to work 4 rotational shifts from 8am - 8pm, and 1 in 3 Saturday and Sunday - 37.5 hours per week Job Offer Best in class training Fantastic opportunities for growth and development both inside and outside of the contact centre Flexible benefits package Fun, friendly, welcoming team who socialise inside and outside of work Free staff events Overtime available Discounted canteen on-site