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SOM 3 Recruitment Limited
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Huntingdon, Cambridgeshire
Service Delivery Anlayst
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Service Delivery Analyst / Service Delivery Lead Are you an experienced Service Delivery Analyst / Service Delivery Lead looking for more responsibility around technical support and service delivery? Do you have a mix of hands on technical skills and excellent customer services skills? Due to growth we are looking for a Lead Service Delivery Analyst / Engineer to join a busy team supporting a user based of 250. You will be responsible for the support and delivery of IT services across the departments and users - this will include: 1st / 2nd line support of the windows server / exchange / desktop environment Build / install PCs, printers, laptops etc Manage the fault resolution process Delivery of infrastructure upgrades and maintenance via 3rd party suppliers Change and release management You will be an experienced ITIL certified Service Delivery Analyst / Service Delivery Leadwith excellent technical support skills in Windows Desktop, Server, Active Directory, Exchange. You will have strong understanding around Cloud based infrastructures - Azure, O365, specifically usage and administration. You will be ITIL certified and have practical experience