Morson Human Resources Limited
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Huntingdon, Cambridgeshire
ILS / Training & Service Catalogue Manager
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Salary: £40.00 - £45.00 per annum |
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Overview
ILS / Training & Service Catalouge Manager Negotiable 6 Months Contract Huntingdon, Cambridgeshire (PE28) Job Description An aerospace & defence firm is looking to add an experienced and multifaceted Integrated Logistics and Supportability / Training & service catalogue manager to the team in Huntingdon. The successful ILS / Training & Service Catalogue Engineer will have the following responsibilities Successfully influence the product/service design to enhance in-service supportability. Working with the Service Architect to design and develop the support solution across multiple sites and systems. Evolve Design for Supportability Requirements and ensure the product/service design is compliant with them. Take responsibility for the implementation of contractual ILS requirements through all phases of the project life cycle. Carry out sensitivity studies of potential support solutions addressing operational use, maintenance policy and through-life costs across the project life cycle. Deliver the Maintenance Plan, and the associated logistics spares recommendations for the product/service. Attend Customer Programme, Design and ILS Reviews. to ensure ILS project drivers are fully understood, considered, and the impacts of any associated risks are reduced. Support to Programme Management by producing ILS engineering plans, Basis of Estimates, Key Performance Targets and Statements of Work. Produce, manage and maintain a training needs analysis. Understand the technical aspects of Service Design, Service Operations and Service Transition to be able to understand each areas training needs. Implement training and development plans on a team by team basis. Prepare and present a training needs Business case Manage, maintain and add new services to the Service Catalogue. Ensure that catalogue entries are valid and provide Business value. Responsible for on-boarding new catalogue entries including customer/user interaction Assist with the development of new catalogue services that could be offered. Assist with costing new services. The successful ILS / Training & Service Catalouge Engineer should have the following skills & attributes Proven ability of performing ILS tasks within a large complex IT Programme. Proven ability of moving from ILS into ITIL and Service Transition. Proven understanding of the systems engineering lifecycle preferably with experience on large complex secure systems. Understanding of ITIL functions, principles and processes and capable of carrying out best practices against that. Proven ability of managing and producing training needs analysis. proven expereince of implementing and managing a Service Catalogue. Proven knowledge of government IT Security environments and requirements including MoD JSPs (440 and 480), Safety and ILS practices and policies. Proven knowledge of JSP882 and the Defence Logistics Framework (DLF) and how that relates to ITIL. ADDITIONAL WE SEEK AN ENGINEER WHO HAS WORKED IN A MILITARY / DEFENCE ENVIRONMENT / INDUSTRY WITHIN THE LAST 12 MONTHS OR WHO IS CAPABLE OF OBTAINING SECURITY CLEARANCE (DV CLEARANCE)