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Interaction Recruitment
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Peterborough, Cambridgeshire
Part-time Service Desk Analyst
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Contract Type: Contract |
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Overview
Interaction Recruitment are seeking technically minded individuals with a strong background in customer service to join a large IT team on a part-time basis working approximately 20 hours per week. Your duties as a Service Desk Support Analyst will be: Responding to external calls/emails relating to customer IT faults Logging incidents into CRM system Liaising with technical support teams to resolve issues within agreed service level agreements The following experience is desirable, but not essential as full training will be provided: Minimum of 6-months experience in a customer support/helpdesk environment Previous experience working to KPIs An excellent telephone manner Ability to work well under pressure in a fast-paced environment This opportunity will suit someone who is potentially looking to pursue a career in IT and can work around the school run or within core business hours. Due to COVID-19, my client has placed their recruitment on hold, however, please continue to apply as normal, we are shortlisting now and are still sending CV’s. For any further information, please email Tel: Interaction Recruitment are seeking technically minded individuals with a strong background in customer service to join a large IT team on a part-time basis working approximately 20 hours per week. Your duties as a Service Desk Support Analyst will be: Responding to external calls/emails relating to customer IT faults Logging incidents into CRM system Liaising with technical support teams to resolve issues within agreed service level agreements The following experience is desirable, but not essential as full training will be provided: Minimum of 6-months experience in a customer support/helpdesk environment Previous experience working to KPIs An excellent telephone manner Ability to work well under pressure in a fast-paced environment This opportunity will suit someone who is potentially looking to pursue a career in IT, and can work around the school run or within core business hours. Due to COVID-19, my client has placed their recruitment on hold, however, please continue to apply as normal, we are shortlisting now and are still sending CV’s. For any further information, please email Tel: