1st Line Support

1st Line Support Advisor - £17,850 All offers are subject to a credit check Rotational Day, Back and Night Shifts - Must be able to Cover all Do you love computers and all things technical? We are looking to recruit Customer Service Tech Support Agents who will deliver class leading levels of Customer Service and Tech support across the EMEA region. This fantastic opportunity would suit a technical minded individual, providing technical support for a banking technology company. As a Technical Support Advisor you will support customers in the Europe and USA with networking and router issues. Full training is given for those looking to grow their tech support experience. Your Role – 1st Line Support Advisor Provide customer satisfaction through end-to-end management of each service request by maintaining service status ensuring periodic review of calls with reference to escalation timeframe and timely closure. Provide amazing technical assistance to customers through live troubleshooting and problem isolation Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail Pro-actively take ownership of open issues and work successfully with management and the engineering team Follow-up with the customer until the issue is resolved Identify, analyse and solve software and hardware issues Work with music services and all operating systems (Mac, Android, Windows and iOS). Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools Utilising proper CRM tools and systems You will need to: Native level of English (spoken and written). Have a real passion for technology Enjoy working as part of a team Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software Customer service oriented with excellent communication skills Inquisitive, bright & creative trouble-shooter Driven to go the extra mile to solve an issue Knowledge of Mac/PC, Android and iOS operating systems strongly desired. College degree in Computer Science or other related field preferred Ability to troubleshoot problems, research and find answers to consumer questions Ability to work under pressure What you get: Our client provides a bright, modern and exciting multicultural place to work with excellent staff facilities. £17,850 pa starting salary per annum plus bonus and employer benefits Full Time positions and 40 hour contracts On-going training and career development Childcare Vouchers Free hot drinks Pension Scheme. Annual rewards and bonus opportunity Team and Company Events. Fast and efficient Recruitment Process We will arrange a phone interview to discuss your application Opportunity to visit the call center site for a face 2 face briefing An assessment Centre interview is usually possible within days of your application Start dates within 2-4 weeks of your interview If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, now is the time to apply What you need to do now? Contact the Oyster Consultants Edinburgh or London team and ask for RACHAEL by applying directly to this add. This job was originally posted as www.totaljobs.com/job/89933269