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Oyster Consultant
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Edinburgh, City of Edinburgh
1st Line Support
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Salary: £17,850 per annum |
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Overview
Technical Support Advisor / 1st Line Technical Support Advisor - £17,850 Start Date - 23rd March 2020 All offers are subject to a credit check Rotational Day, Back and Night Shifts - Must be able to Cover all Do you love computers and all things technical? We are looking to recruit Customer Service Tech Support Agents who will deliver class leading levels of Customer Service and Tech support across the EMEA region. This fantastic opportunity would suit a technical minded individual, providing technical support for a banking technology company. As a Technical Support Advisor you will support customers in the Europe and USA with networking and router issues. Full training is given for those looking to grow their tech support experience. What You’ll Do Provide outstanding technical assistance to our clients through live troubleshooting and problem isolation. Providing clear and excellent customer care to our clients, ensuring a high customer satisfaction through our internal ticket system, chat, calls and email. Pro-actively take ownership of open issues and interact successfully with management and the engineering team. Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation time frame and timely closure. Follow-up with the client until the issue is resolved. Identify, analyse and solve product related queries and issues. Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools. Utilising internal tools and systems. Working as part of a team. Constantly learn, expand and share your knowledge. Skills You’ll Need… Fluent level of English Must love working with technology and want to learn new aspects of it True team player, no 9-5 mentality · Inquisitive, bright and creative problem-solver Strong client-facing communication skills Strong sense of ownership and drive to go the extra mile to solve an issue Experience using IT support tooling and runbooks Ability to troubleshoot problems, research and find answers to client questions · Ability to work under pressure A background in coding, programming or software development is a requirement. Desirable Skills College or University degree in Computer Science or similar Industry recognised technical certifications such as AWS, N, A ITIL certification Experience providing support for cloud-based technologies Basic knowledge of programming languages, operating system principles, networking, and software development principles Interest in troubleshooting large-scale distributed systems Working Hours Shift rotation to provide 24x7 support You would work 40 hours over 5 days a week ALL CANDIDATES ARE SUBJECT TO CREDIT CHECK This job was originally posted as www.totaljobs.com/job/89854176