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Jackson Green recruitment
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Basingstoke, Hampshire
IT Field Engineer
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Salary: £27,000 per annum + car or £400 a month car allowance + fuel card |
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Overview
My leading IT Services client are looking for an additional IT Field Engineer (Break fix) to look after their clients in the Reading and Basingstoke area. Key Responsibilities A hard-working individual with a can do attitude, responsible for the completion of break-fix service calls for a wide variety of customers to manufacturer recommended standards using a multiplatform of products. You’ll be part of a dedicated team of field engineers providing functional excellence and support as designated. To ensure internal and external customers’ requirements are met to the required specification, quality and within agreed SLA’s. • Investigate, diagnose, troubleshoot and resolve a wide variety of hardware problems within agreed client SLA's. • Assemble, configure and install major brand hardware. • Update service order jobs real-time • Escalate calls when necessary, providing full status updates to internal team and client. • Write up support calls and maintain documents and records to a professional standard. • Attend technical training and certification programs as required. • Support MFD devices covering all aligned printer manufacturers. • Use change control process for installations, moves, additions and changes. • Check and respond to emails regularly through the business day. • Carry out any other ad hoc tasks reasonably required by management. • Part of an on call out of hours rota Skill Profile Essential Skills • Demonstrate a proven working knowledge of printers, laptops, servers, routers and switches. • Demonstrate strong analytical and problem-solving skills. • Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies. • An adaptable and flexible approach to work and travel is essential. • Experience is supporting Storage Area Network’s (SAN) highly desirable • Current clean British driving licence • Excellent interpersonal and customer facing skills. • Manufacturer accreditations are highly desirable This job was originally posted as www.totaljobs.com/job/89799669