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Corporate Recruitment Solutions
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Leeds, West Yorkshire
Customer Service Manager
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Job Type: Full-time |
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Overview
Job Title: Customer Service Manager Location: Leeds Salary: Competitive About the Customer Service Role As the Customer Service Manager you will be part of an exciting, growing organisation offering flexible funding to SME throughout the UK and Europe. They offer a exceptional culture coupled with real scope for career progression as you will be part of the first handful into their Leeds office (Plans to grow to 50 by end of the year). My client nurtures there staff providing fab incentives i.e Villas in French Alps, Trips to Spain and Weekly team lunches when hitting targets and pleasing customers aswell as strong mentor schemes, free snacks and strong renumeration. As a Customer Service Manager your responsibilities and duties will includes: Answering inbound calls to our main line answering general queries and requests Pitching our product to inbound callers who have received marketing and leads from our affiliates to sell our product and complete an application with them Accountable for overall client satisfaction and ensuring they are educated on product offerings and processes Helping businesses to complete their application and provide the necessary documents required for us to make a lending decision Following up with clients in a timely manner in order to foster long-term business relationships Assisting existing customers with account queries such as handling repayments, processing renewal requests and other administrative tasks Liaise with various teams such as sales, account managers and underwriting to achieve the best outcome for your customers Essential Skills and Competencies of the Customer Service Role A passion for pleasing customers and a real enthusiasm for helping SMEs Strong communication skills and excellent manners are essential A real knack for building rapport quickly over the telephone You will also speak with customers via email and on webchat so the ability to construct well written, friendly sentences quickly is just as important We work in a fast paced environment so it’s important to have great time-management and multitasking skills You’ll need to be able to work autonomously and take ownership of your customers while collaborating with the team to ensure we reach group targets You’ll need the ability to "think outside the box" and have the confidence to put forward ideas, often to other departments, to help us improve our processes We welcome people who are proactive, motivated, and metrics-driven who have an ambitious and entrepreneurial spirit For more information about Customer Service Role - Please get in touch or apply below to send your CV