Product Features
Blog
Contact Us
Sign In
Mapfre
,
Bristol, Bristol
Customer Contact Agent
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £19,000 per annum |
Overview
Who are Mapfre? MAPFRE is a global insurer present in 49 countries on all five continents. It is Spanish insurance market leader and first multinational insurance group in Latin America, ranking among the top ten in Europe by premium volumes. MAPFRE employs more than 37,000 people and has more than 27 million customers worldwide. The Role As a customer contact agent you will be the first point of contact for our customers who are in difficult circumstances whilst abroad and require assistance during their travel. You will provide a professional and customer focused service to ensure assistance is provided where necessary. Key Deliverables Registration of new cases on the internal computer systems Act as the first point of contact for customer who require assistance during their travel Informing customers of the correct procedures in line with their policy limitations Handling calls within SLA's Verify policies using internal computer systems Manage customer correspondence via multiple communication methods include telephone and email Liaise with multiple internal and external departments to deliver an effective service to the customer Adhere to all regulatory guidelines Experience: Previous experience working in a customer service department Previous contact centre experience Previous experience within an insurance environment is desirable Working hours Working as a part of the Customer Contact team, you will be required to work 37.5 hours per week on a rotating shift pattern (including weekends and Bank holidays). The following times will apply:- Early shift - 07.30 to 16.00, Day shift - Between 10.00 to 18.30, Late shift - 13.30 to 22.00. Some flexibility may be required to meeting future business needs. Benefits: 5% shift allowance Company pension and contribution 23 days holiday Bank Holidays Tastecard subscription Cycle to work scheme Free Fruit Discounted Travel Insurance Other discounted offers