IT Support Technician

Target Source ,
Crawley, West Sussex
More Details
Salary: £30,000 per annum

Overview

An excellent opportunity has arisen for an IT support technician to join a well established company in Hayward's Heath. ROLE: To support all users with Technical Support / IT Project work KEY DUTIES AND RESPONSIBILITIES: • Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs. • Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier. • Escalate jobs where greater knowledge is required (internally or through network of external partners) • Offer desk-side / remote assistance, investigation and resolution. • Reporting services, amendment and creation of tailor-made reports. • On and off-site site support including bespoke project work • Provide cover for periods of absence • Work in partnership with all other departments • Test and support new and existing 3rd party software • Provide user training both remotely and face to face SKILLS AND ATTRIBUTES FOR THE ROLE • Basic skills in network technologies, VDI and servers (Windows server) are essential. • Proficient knowledge and experience with Salesforce/CRM systems would be preferable • Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI • High organisational skills and ability to manage several projects at the same time • Strong communication skills • Strong mathematical aptitude • Team player with high level of dedication • Have exceptional ability to quickly identify and resolve technical issues. • A self-starter with ability to work on their own initiative. • Ability to multi task & prioritise. • Must be detail oriented and self-motivated. • Be a driven individual with a passion for technology and a keen interest to learn. HOURS: 8am – 5pm Monday to Friday This job was originally posted as www.totaljobs.com/job/89828520

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