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Capita
,
London, Greater London
Managed Application Consultant
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Job Type: Full-time |
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Overview
As a member of the Managed Application Service team, you will be one of the primary points of contact between Capita and our customers using this service. You should be technically-minded as you will be responsible for responding to, investigating and resolving customer inquiries regarding a range of services, including writing bespoke SQL reports, completing management returns, data cleansing and extracting data for freedom of information purposes. As this service will be delivered remotely the position will be home based. What you will be doing: To interact with our customers verbally, in writing and electronically via our Support Portal ensuring cases are logged clearly and concisely To respond to calls in the timescales set out in the customer service level agreements To respond to calls in a professional manner and to the satisfaction of both the Services and Professional Services Managers. To deliver support to our customers around all aspects of Capita's Revenues & Benefits application. To undertake data cleansing, integrity error fixing, archiving and template amendments To use SQL/QBF to interrogate customers databases and understand its use in data checking To undertake detailed investigations of customer reported issues, providing workarounds where applicable What we're looking for: Experience of Capita's Revenues & Benefits applications Excellent organisational and problem-solving skills Experience of working within a service delivery/software supplier environment Experience of SQL and Microsoft Office suite Excellent communication and customer service skills Excellent organisational skills Ability to work under pressure, prioritising effectively to meet demanding deadlines About Capita ONE Capita One works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that's why we're currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that's why many of them have joined us directly from local authorities and the public sector - and why you could too. Capita ONE are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? A competitive basic salary 23 days holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Don't forget, you're part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Looking to discover more? Let your line manager know, then choose 'Apply now' to fill out our short application and send us your CV.