Complaints Handler

Complaints Handler Leatherhead, Surrey About Us Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. Since 1988, we have helped businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front. We have 2.1 million customers, processing 24 million Direct Debits, achieving advances of £3.3 billion. We are now looking for a Complaints Handler to join our office in Leatherhead to provide fantastic customer service. The Benefits - Salary of up to £25,000 per annum - Pension - 25 days’ holiday - On-site restaurant - Join a workplace where integrity, honesty and accountability are encouraged If you are a customer service professional with experience of complaint resolution, this is a fantastic opportunity to gain invaluable experience with one of the leading finance companies in the UK and Ireland. Within a friendly and fast-paced team, you will have the chance to build upon your customer service capabilities and increase your resolution skills. So, if you want to use your abilities to improve customer experiences and find a positive solution, we want to hear from you. The Role As a Complaints Handler, you will ensure all complaints are acknowledged, resolutions are managed within the given timescale and customers are kept updated throughout the process. You will conduct analysis into complaint trends and identify the root cause of any grievance. Communicating your findings to managers, you will ensure service levels are improved and aim to reduce recurrences. Reporting to the Complaints Manager, your role will also involve: - Managing investigations, resolutions and reporting for all complaints - Entering complaints onto the CRM database - Actioning monthly and daily update reports - Making recommendations for process improvements - Ensuring that all complaints are responded to within guidelines About You To join us as a Complaints Handler, you will need: - Previous experience of dealing with and/or handling complaints in a professional environment - Excellent letter writing skills - Great communication skills Ideally, you will be familiar with financial ombudsman rules and regulations, but this is not essential. Experience with data subject access requests would also be beneficial. Other organisations may call this role Complaint Resolution Agent, Customer Service Advisor, Customer Service Co-ordinator, Customer Care Co-ordinator, Customer Care Agent, Complaints Co-ordinator, or Complaints Officer. Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re looking to advance your career in customer service as a Complaints Handler, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.