Transport Coordinator

Transport Coordinator We have a fantastic opportunity for a Transport Coordinator to join a highly successful logistics company based in Tamworth. Hours of work: Monday – Friday 08:00 – 16:30 Role Purpose is to: • Provide comprehensive operational administrative support for MII initiatives to deliver tangible financial savings • Ensure timely and accurate resolution of customer queries through a web based Customer Service System (CSS) • Support the development of processes to execute operational activities and to support continuous improvement initiatives • Create & tender collection requirements to predefined carrier base over all modes (Road/Air/Ocean) utilising a web based system (OTM) • Execution of the day to day operational tasks over all modes (Road/Air/Ocean) to support the business as usual activities ensuring a high quality Key Tasks and Accountabilities: • To provide a key operational contact for all stakeholders - customer, supplier, carrier, and operations • Execution of business processes in support of Control Tower operational activity (Accurate shipment booking and execution, systemised management of on-time collection and delivery) • Working within a wider team collaborative support of continuous improvement (CI) and cost saving (MII) initiatives • Build and maintain strong working relationships with the customer and carriers to ensure all operational KPI targets are met • Accurate execution of day to day operational activities in an effective manner meeting required timelines • Operational support in achievement of contractual cost down targets (% yr1, 8% yr2 & 3 & 5% yr4) • Negotiation and recording of spot quotations to support non contracted routings, accurate cost input to OTM system and timely resolution of FBA queries • Support project activities as and when required • Operational processing of transport insurance claims • Timely and complete investigation and closure of all customer queries • Ensure all planning activity is within parameters of customer Service Level Agreement (SLA) • Support the achievement of operational performance as defined by customer contract and KPIs • Support a culture of continuous improvement in routing and scheduling activities to ensure cost down targets are met • Demonstrate a can-do approach in support of customer working patterns and out of hours requirements to meet business needs • Work closely with the senior Transport Coordinator to ensure that all operational activities are completed effectively and on-time • Build trusted relationships with service providers, off-site colleagues and customers to drive supply chain success Previous experience within an air freight role is desired but not essential, training will be provided. Off road onsite parking available. For further details, apply online or contact Kerry at Pertemps Tamworth.