Communication and Training Manager 3-6 Month FTC

Harrison Holgate ,
London, Greater London
More Details
Job Type: Full-time
Salary: £70,000 per annum

Overview

A brand new Comms & Training Manager opportunity is available working for a leading Insurance Company based in London. The role is for an initial term of 3-6 Months FTC and will need someone to start immediately. Salary up to £75,000 (Perm Equiv) Benefits The Communication & Training Manager role sits within the new Programme Execution Team, based in London. Reporting directly to the Programme Lead, will be responsible for providing support to all projects and programmes during their design and implementation phases, and ongoing support to the business with embedding of project deliverables including applications. Key responsibilities will include: Working alongside the Programme Lead, Project Managers and Business Analysts to plan and deliver communication and training in regard to the implementation of new systems and processes across the business. Creation of training materials to support the delivery of applications across the business, including the delivery of training to current and future users of applications. Liaising with HR to ensure that new joiners are trained on all applicable applications, as part of their induction programme. Develop, implement and continuously improve project, programme and portfolio management standards, associated tools and documentation, especially those related to software testing, training and embedding of project deliverables within the business. Facilitate the learning from previous project experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice and industry standards. Support Project Managers with drafting communications during the testing and implementation of new software and other project deliverables. Ongoing monitoring and assessment of implemented applications in order to confirm that applications are used as expected and are delivering the expected benefits. If needed, improvements and remediation plans to be developed in conjunction with business users and application owners. Ability to assess the impact of change on the business and manage expectations to ensure successful adoption. Skills and experience required Minimum of 10 years' experience in communication and training, including supervisory or leadership experience Experience of working on large scale, complex programmes and projects, across full lifecycle, with significant budgets and resources, releasing significant benefits. Expert senior stakeholder management skills, able to shape and influence senior management decision making based on programme management and assurance best practice. Experience of managing the impact of change on large scale projects. Able to adapt style and deliver challenging messages. Able to work well in challenging circumstances with competing priorities to fixed deadlines. Has in-depth knowledge of the principles and concepts that underpin quality assurance and testing programmes, including best practice standards, tools and techniques. Flexibility, including the ability to adapt approaches to particular projects or to the achievement specific outcomes, coupled with the ability to handle ambiguity Confident communication skills (oral and written) Ability to manage multiple stakeholders across all levels Ability to plan and manage deliverables in a structured manner Ability to coordinate people and teams Enthusiasm to work in a dynamic and fast paced environment Self-motivated and innovative - able to work on own with minimal supervision Strong attention to detail Ability to manage staff

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