Credit Services Manager

Careers that Change Lives A new exciting opportunity has arisen for Credit Services Manager to join us in Watford. In this role you will manage the credit and collections activities for Medtronic UK&I to reach best in class DSO (Days in Sales Outstanding). You will be responsible for setting challenging expectations, driving accountability and operational excellence of our central BPO team based in India and our Center of Expertise based in Prague. You will develop and maintain a broad set of collaborative relationships across the organization and within our customer’s organization. You will leverage these internal and external relationships to significantly drive alignment with stakeholders and drive meaningful changes for our customers, contribute to efficient offer-to-cash cycle and ultimately result in improvement of cash collection performance and customer satisfaction. A specific portfolio of strategic customers will be assigned for you to manage from a cash collections perspective including our largest account which is transforming growing rapidly. Day in the Life Main responsibilities may include but are not limited to: Collaborate effectively across the Medtronic Matrix, partner with and involve others consistently demonstrating that diverse talent, skills and perspectives lead to better outcomes. Demonstrate expertise in business acumen and enable strategic direction to achieve quarterly and annual cash collection goals. Establish and drive regional strategic direction for cash collection collectively with the UKI CFO while demonstrating a superior understanding of the business to maximize cash collections. Work with collection KPI and metrics to provide insights that influence decision making. Identify and drive efficiencies and simplification to enhance offer-to-cash cycle and cross matrix processes. Model continuous improvement mindset, whilst generating innovative ideas and acting as ambassador of change. Manage the strategic direction of assigned accounts. Demonstrate a mastery of the public healthcare model and organizational structure, build and continuously nurture strong relationships with our customers. Act as a single point of contact for all A/R and collection related activities, whilst ensuring timely A/R reconciliations. Coordinate and arrange regular customer visits. Work with different internal departments (Finance, Field, Customer Care, Pricing, Supply Chain and others) to identify and effectively resolve root cause of issues preventing on-time payment. Must Haves Minimum of 5 - 10 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience. Previous Credit and Collection management experience. Project management experience. Superior Business Acumen and ability to think broadly. Excellent communication and stakeholder management skills. Ability to utilize excellent analytical capabilities to develop data driven innovative ideas. Ability to work with remote and extended teams, including offshore outsourced team. Strong MS office and ERP knowledge. Good understanding of IT solution in e-business. Experience of working in a matrix organization. Nice to Haves Relevant Bachelor’s degree or equivalent. Experience within the healthcare industry in the UK&I is highly desirable. Prior experience using SAP.