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Netwirking Ltd
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Newcastle upon Tyne, Tyne and Wear
Client Manager
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
Netwirking Ltd are currently working with one of the fastest growing tech businesses in the North East as they look to add a Client Manager to their office in the City Centre. Responsibilities: Calling customers once a job has been quoted on, to manage the booking through to completion. Utilising the message centre to answer queries from customers. Regular communication with clients to proactively understand availability. Building and maintaining relationships with customers to ensure customer satisfaction and excellence. Manage workload coming through the platform. Dealing with a high volume of inbound & outbound calls and emails. Keep on top of job bookings and track customer journey. Regularly talk to commercial reps about client performance, customer journeys and market trends. Proactively hitting personal and team targets to ensure that customer and garage needs and business objectives are met. Making recommendations to improve quality and customer care standards within the business. Support and assist team members and line manager, in order to contribute to the group’s effectiveness and team spirit. Continually develop own knowledge and skills to meet both individual and team objectives. Key skills: Experience in a customer service role to include telephony and written customer communication. Experience of using an online booking platform or workflow system would be advantageous although training provided. Good at building key relationships. Experience in objection handling and dealing with difficult customers. Basic Microsoft Office knowledge/experience and CRM systems Good attention to detail and organisational skills. In return for the above, you will be joining an organisation with a genuinely fantastic company culture and commitment to innovation. So if this is something you'd like to hear more about then please apply now and I will look forward to speaking with you further.