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NST Recruitment Ltd
,
London, Greater London
Service Suppoirt Engineer
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Salary: From £25,000 to £30,000 per annum + £3.2K shift allowance |
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Overview
Job Purpose Reporting to the Service Assurance Manager the Service Support Engineer will be part of a team consisting of service and support engineers. The team is responsible for; Our client a leading IT MSP are looking for a Service Support Engineer, that will be responsible for; · Remedial Maintenance - Responding to Customer reported incidents (via service desk) within an SLA framework, ensuring all incidents are resolved or service restored within SLA. To comply with working practices as per Operators Manual. As requested by the Service Delivery Manager, attend and complete service tickets received from the NOC in a timely manner to meet customer SLA. To deliver Client Projects as requested. This includes the installation of vehicle radios, telemetry devices, WAMD devices and all Moves Additions and Changes (MAC). Preventative Maintenance – Completing Customer Service Visits (CSV) to a planned schedule including customer equipment audits, equipment triage, cosmetic repairs & equipment programming. Installations – Installation of equipment and services. Project delivery – Assist with coverage testing and product testing as required. The technology scope is split between Radio and cellular based equipment with additional service scope including; Unified Comms, Network, Wireless and M2M related technologies that; form part of shared platforms or dedicated solutions for customers This role will work closely with other Operational functions to ensure that multi-technology solutions are delivered and supported seamlessly for our customers. Key Qualifications and Experience: Excellent Radio, Unified Comms and/or Network and I.T. technical and industry knowledge. Cellular / Wi-Fi knowledge Experience in vehicle installations covering radio / telematics / Wi-Fi Experience in programming radio templates – Motorola / Simoco Experience in radio repairs Excellent client facing skills with very strong verbal & written communication Able to work under own initiative and also within a team environment Clean driving license Experience of working under pressurized situations in delivering service & response activities where strict SLA’s are to be met. Available 5 year employment history West London £25-30K £3.2K shift allowance Shifts: 4 on, 4 off This job was originally posted as www.totaljobs.com/job/89691462