Product Features
Blog
Contact Us
Sign In
Invictus Group Ltd
,
London, Greater London
Helpdesk Administrator
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £20,000 per annum |
Overview
A leading provider of Engineering Maintenance Provider has an exciting opportunity for a Helpdesk Administrator to join their expanding FM team paying up to £24,000 per annum. Based in London Responsibilities: To effectively manage the helpdesk, service and administrative staff and function Produce operational reports internally and externally To manage and assist in the preparation of supporting documentation for invoicing To ensure timesheets and all other necessary records are produced, checked and submitted in a timely and effective manner To ensure all planned works are completed and to report on exceptions Monitor and maintain sub-contractors' work Coordinate resources on a daily/ weekly basis to ensure all PPM and reactive work flows are covered off by engineering resources or specialist sub-contractors Oversee client CAFM systems and ensure close out of jobs Manage follow up works Set up of new clients on systems Set up Assets & PPM schedules Manage collation and issue of log books Raise maintenance purchase orders Manage Engineering cloud based training Manage IT Equipment issued to employees Manage Uniform & PPE issued to engineers Regular cleanse of CAFM systems Joblogic & E-Logbooks Manage duties of office cleaners Manage stock levels of office stationery and bottled water supplies To monitor and record the response of Technicians to Help Desk requests and to ensure customer satisfaction with the service The successful candidate must be able to demonstrate the following: In-depth helpdesk and administration management experience within the Facilities Management industry Experience of Concept, Care manager, Planet is desirable Experience of SLA’s and KPI Monitoring Proven track record of managing mobile and resident teams Proven ability to work to deadlines and schedules to meet both operational and financial targets Able to communicate at all levels Excellent telephone manner Able to lead a team and work as part of a team Good interpersonal and customer relationship skills For further information or to discuss your application please contact Melisa at the The InVictus Group